Privacy policy

1) Who we are

- Controller / Merchant of record: BENSGHIR KHALID (sole proprietor)

- Address: UNITE BENCHANNA HAY FERDAOUS NR 422, MARRAKECH 40000

- Contact email: khalidbensghir49@gmail.com

This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website or interact with us.

2) Scope

This policy applies to:

- Website visitors

- Customers who place orders (including cash-on-delivery)

- People who contact us for support or subscribe to updates

3) Personal data we collect

- Identity and contact details: full name, phone number, city, delivery address, email

- Order information: products ordered, quantities, delivery preferences, order notes

- Communications: messages and any information you send us

- Device and usage data: IP address, browser type, pages viewed, timestamps, and similar information collected via cookies or similar technologies

- Marketing preferences: your opt-in/opt-out choices

We do not intentionally collect sensitive personal data.

4) How we use personal data

- To accept, confirm, prepare, ship, and deliver your order

- To communicate with you about orders, delivery, returns, and customer support

- To process returns and refunds and prevent fraud or abuse

- To operate, maintain, and improve our website and services

- To send offers and updates if you choose to receive them

- To comply with legal, tax, and accounting obligations and respond to lawful requests

5) Legal bases for processing

- Contract: processing necessary to fulfill your order and provide customer service

- Legitimate interests: operating our business, ensuring security, and improving services

- Consent: optional marketing communications and certain cookies/analytics

- Legal obligation: keeping records required by applicable laws

6) Cookies and similar technologies

We use essential cookies to make the site function. We may also use performance or analytics cookies to understand traffic and improve the experience. You can manage or delete cookies in your browser settings. Where required, we display a notice to obtain consent for non‑essential cookies.

7) Sharing your data

We do not sell personal data. We share it only with:

- Delivery and logistics partners to complete delivery (they receive necessary order and contact details)

- Technology and service providers (hosting, website platform, email/SMS tools, analytics) who process data on our instructions and under confidentiality obligations

- Professional advisers and authorities where required by law or to protect our rights

If our business is reorganized, data may transfer to a successor subject to this policy.

8) International transfers

Some service providers may process data in other countries. We use reputable providers and appropriate safeguards where required by law.

9) Data retention

We keep personal data only as long as necessary for the purposes described above:

- Orders and invoices: for the period required by applicable law and accounting rules

- Customer support records: up to 24 months after resolution

- Marketing contacts: until you unsubscribe (we keep a suppression list to honor opt‑outs)

When data is no longer needed, we securely delete or anonymize it.

10) Security

We implement reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. No system is completely secure; please contact us if you suspect any issue.

11) Your rights

Depending on your location, you may have the right to:

- Access the personal data we hold about you

- Correct inaccurate or incomplete data

- Request deletion of your data (subject to legal retention requirements)

- Object to or restrict certain processing

- Withdraw consent where processing is based on consent

- Receive a copy of your data in a portable format

To exercise your rights, email us at khalidbensghir49@gmail.com. We may need to verify your identity. We aim to respond within 30 days.

12) Children

Our products and services are not directed to children under 13, and we do not knowingly collect their personal data. If you believe a child provided us data, contact us so we can delete it.

13) Marketing communications

- Service messages: we will contact you as needed to fulfill your order (these are not marketing and cannot generally be opted out of while your order is active).

- Marketing: we send promotional messages only with your consent. You can unsubscribe at any time by following the instructions in the message or emailing us.

14) Third‑party links and messaging platforms

Our website may link to third‑party sites or allow you to contact us via external platforms. Your use of those services is subject to their own privacy policies.

15) Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date. Significant changes may be highlighted on the website.

16) How to contact us

- Email: khalidbensghir49@gmail.com

- Postal address: BENSGHIR KHALID (sole proprietor), UNITE BENCHANNA HAY FERDAOUS NR 422, MARRAKECH 40000

If you have questions about this policy or how we handle your data, please contact us using the details above.